Terms & Conditions

By purchasing chicks or hatching eggs from Floofy Farms LLC, you are agreeing to the following terms and conditions below. You will be required to agree to these terms and conditions at the time of completing your purchase.

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48-HR LIVE CHICK GUARANTEE: All day-old chicks are sold healthy with no signs of ailments or illnesses. We guarantee the health of day-old chicks for 48 hours once you receive them, provided the customer has provided appropriate heat, water, and food for the chicks to thrive. Chicks must have access to a brooder space where the temperature is monitored to ensure the chicks are warm enough at a comfortable temperature of 95°F. Chicks should be provided fresh water that is lukewarm/room temperature and a starter/grow chick crumble. If these conditions were provided and you still experience a loss, please contact us within the 48-hour window of delivery/pick-up, provide proof of adequate brooder conditions, and a photo of any dead birds. We will offer a refund equal to the value of the loss.

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TIMING OF ORDERS: You can select the month you would like your order to ship/be available for pickup at the time of purchase. I will email you in advance with an expected pickup/ship date (three weeks for chicks, one week advance notice for hatching eggs). Shipped orders will go out on Monday/Tuesday of that week. We aim to ship all orders within the month you have selected and will update you if temperatures or unexpected delays occur.

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STRAIGHT RUN: Our breeds are sold straight run, this means these chicks are unsexed. You can get any combination number of male and female chicks. We cannot guarantee the sex of any of these chicks. We cannot take back any birds once they leave the farm.

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HATCHING EGGS: Hatch rate is NOT GUARANTEED once the eggs leave our care due to uncontrollable factors such as shipping and incubation methods. You can have a hatch rate from 0-100%. We recommend purchasing day-old chicks if you want a specific number of chicks.

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ORDER CANCELLATIONS: If we do not ship or set a pickup date within the advertised time window, you may cancel your order by notifying us by email and receive a full refund. No full refunds are offered in any other case. As soon as an order is placed, these orders require labor and time. For local pick-up orders, we will only be able to offer a 50% refund if you decide to cancel at any point after you place your order. For shipped orders, we will only be able to offer a 50% refund if you decide to cancel any time between when you place the order and 1 week before your shipment date. There are no exceptions to this policy.

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NPIP: Our NPIP number is MA #1381. All customers outside Massachusetts will receive a copy of the NPIP VS 9-3 form in your email. Shipped orders will also receive a printed copy with your order.

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TOURS: We do not offer formal tours on the farm in order to maintain our flock’s health and biosecurity. This is an integral part of our NPIP biosecurity protocol to limit visitors and prevent the accidental spread of poultry diseases/illnesses. We love sharing pictures and videos of our setup and birds on our social media pages. Occasionally we will arrange a private visit with proper biosecurity protocol agreed upon beforehand. We recommend checking out our Facebook or Instagram if you’d like to see our breeding flocks and setup. We take a lot of pride in providing our birds a healthy and happy life here on our farm.

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WHAT YOU CAN EXPECT IN BREED QUALITY: Every year we work on the quality of our breeds by carefully pairing hens to roosters to improve our lines toward each breed standard. It takes 10-12 months for a bird to be old enough to begin analyzing and selecting for the next generation. We take pride in the quality of our breeds and believe the health and quality speaks for itself. We are happy to have customers who are looking to acquire our birds for their own breeding program. However, as breeders know, not every single chick or bird we hatch will be a show quality bird. It is very difficult to breed a bird that 100% represents the breed standard, which is what makes working toward it so rewarding. Sometimes birds will have disqualifications for the standard, such as: recessive colors, color leakage, lack of attributes like muffs, and more. These are a measure to the breed's standard and it does not impact the bird's ability to lay or live a long healthy life with you. 

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LOCAL PICK-UP ORDERS

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REQUIRED PICKUP TIMING: For chick orders, you will be notified of your expected hatch and pickup date 3 weeks in advance. Hatching egg orders will be notified one week before pickup. We will attempt to contact you by phone if you do not respond by email. We do not hold your chicks for your order beyond 7 days after the provided pickup date. If you do not pick up your chicks or respond to our communication attempts within the 7-day period, you forfeit your order and your payment. A refund will not be issued.

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LOCAL PICKUP AT THE FARM: You will receive the farm address for pick-up within the email alerting you that your order is ready for pick-up. It is your responsibility to reach out to us to schedule the specific time to pickup your chick(s)/hatching eggs. You can reach us by Facebook, phone, or email. Once a time has been scheduled, you will park in front of the farm gates and alert us you have arrived. Your chicks will be brought out to you. Visitors are not allowed beyond the gates due to our strict biosecurity protocol to maintain our flock’s health and NPIP certification.

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SHIPPING ORDERS

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SHIPPING HATCHING EGGS: Eggs are shipped in quantities of 12, packaged securely in egg foam holders to ensure all eggs ship to you undamaged. We only ship eggs when the temperatures are consistently above freezing. Eggs are shipped at a flat rate of $30 per box through the USPS Priority Mail. As of 1/19/2025, the USPS now applies a $15 surcharge for chicks/eggs in addition to the normal shipping cost. The eggs you receive will be less than a week old. We try to ship egg orders out within 1-2 weeks of the time you placed your order but it can take up to 2 -3 months to fill orders depending on the number of orders. We will notify you by email with a planned shipment date for your order 1-3 weeks in advance of the shipment date. Priority Mail shipping usually averages 1-3 days. We cannot control the shipping speeds or guarantee any estimated date/time on your tracking number. We will not refund shipping charges for any orders. You can refer to the USPS shipping postage and fee refunds information here.

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SHIPPING CHICKS: Chicks are shipped on the Monday or Tuesday of the selected date week. Chicks are shipped via USPS Priority Mail Express. Shipping is a flat rate of $65. As of 1/19/2025, the USPS now applies a $15 surcharge for chicks/eggs in addition to the normal Express shipping cost. We always ship our chicks in a USPS approved shipping box with bedding and GroGel for the journey. Depending on the temperatures for the week, we will include heat packs. Priority Mail Express shipping averages overnight or up to 2 days. We cannot control the shipping speeds or guarantee any estimated date/time on your tracking number. We will not refund shipping charges for any orders. You can refer to the USPS shipping postage and fee refunds information here.

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PICKUP OF YOUR SHIPPED CHICKS: Chicks must be picked up from your local post office as soon as they arrive. If you do not pick up your chicks the day of arrival, the 48-hr live chick guarantee is void and null.

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